Frequently Asked Questions

Welcome to our FAQ's Page

My account

 

Please click on the person icon in the top right hand corner of the webpage to sign up/in. You will find below the option to create an account and you will need to fill out your first and last name, email and password, then please click on sign up, you will use this account to make purchases.  

Please click on the person icon in the top right of the webpage in sign in and you will need to fill out your email and password then please click on log in.  

 Not necessary, you can start the purchase log into your account or adding products to the shopping cart and at the end you will give the information required. 

 You can find information about your purchase and current status 

Please click on the person icon in the top right of the webpage, and then click in forgot my password, write your email and we will send you an email to reset your password. 

For your order status please click on the following link for instructions and direct link.

Shipping

To contact us, please use the email customerservice@corralboots.com or our webpage chat.

According to California Penal Code, Fish, and Wildlife rules, we cannot sell exotics products such as python, crocodile, alligator and cobra within the state of California.  

We manage all our shipments with UPS. Items cannot be mailed to a P.O. Box. address, you must provide a physical address to avoid delaying delivery.

We offer free shipping in the USA ONLY, Delivery Time is 5-10 business days if in stock.

It does NOT include weekends or holidays. 

 

Order must be placed by 12 pm. central time to ship out the same day.

 All purchases have free shipping, returns and exchange within USA. Restrictions may apply. 

Once your order is confirmed you will receive your product between 5-10 business days.

Returns

Please send an email to customerservice@corralboots.com asking for a free shipping label. You need to specify: your purchase order number,   that you are looking for a refund. You will have 30 natural days. 

Please ensure the boots are new and in unworn conditions. (Please try on your boots inside on a carpeted floor until you’re sure it fits perfectly for you. They should fit snug on your feet, but should not cause pain.)

The Warranty Period covers defects in materials and workmanship in products purchased from the Site, starts on the date of your purchase and lasts for 30 natural days. To return products, e-mail our Returns Department at customerservice@corralboots.com.  

You need to specify: your purchase order number and send pictures of the areas where you found the issue. 

This Warranty applies to purchase made on our website. If your boot was purchased on a different site or with a retailer, you need to contact them first to have any of your concerns taken care of.  

  Contact us with the request for a return label for the boots you need exchanged at customerservice@corralboots.com.  Let us know what size do you need to exchange them for

2. Boots MUST be in unworn conditions in order for us to make the exchange.

For this, we recommend you try on your boots inside on a carpeted floor until you are sure it fits perfectly for you. They should fit snug on your feet, but should not cause pain.

 Free return inside USA. 

Once we have received, the boots in our Warehouse allow up to three business days for it to be processed. The refund will be reflected in your bank account within 3-5 business days.

1. Contact us with the request for a return label at customerservice@corralboots.com 

2. In order for the refund to apply Boots MUST be in unworn conditions. 

 For this, we recommend you try on your boots inside on a carpeted floor until you are sure it fits perfectly for you. They should fit snug on your feet, but should not cause pain.

*Terms & Conditions, Privacy Policy applies to Corral Gift certificates with the exception of refunds. 

Boots features

International

We are working in international shipments, at the moment we do not have any shipment outside USA until further notice.   

Gift Certificates

NHSRA

**To make sure your gift certificate code is active send a picture to customerservice@corralboots.com


1. Choose your boots
2. Make sure you are entering your certificate number in the prompted box during checkout
** This is what gets you your max value reward
3. Fill out all required fields throughout checkout to ensure a smooth and easy process
4. Share your adventures with us in your new Corral boots @corralboots

Important Notes:

* Certificates can only be redeemed for boots listed under the NHSRA tab on the Corral Boots website
* Gift certificates can be applied towards the purchase of exotics listed specifically under the NHSRA tab on the website.

*Certificate does NOT apply on Special Edition Items
* Gift certificate is for a max value of $250.00 – any price difference for any product over this amount must be paid by the consumer.
* If the boot is under $250, Corral Boots Co., will only credit the cost of the boot. Any amount left will not be redeemable nor can it be applied to another pair of boots.
* Certificate only applies in the USA
* Gift certificates have no monetary value, cannot be redeemed for cash.
* Certificate is good for 6 months from the original date listed. Certificates are not valid past this date. If you are issued a certificate with an expired issue date, please contact customer service at the email provided below and include:

• Date received
• Certificate number
• Certificate date issued
• For any questions or concerns regarding availability, or redemption, please contact customer service at customerservice@corralboots.com

 

**To make sure your gift certificate code is active send a picture to customerservice@corralboots.com

1. Choose your boots2. Make sure you are entering your certificate number in the prompted box during checkout** This is what gets you your max value reward3. Fill out all required fields throughout checkout to ensure a smooth and easy process4. Share your adventures with us in your new Corral boots @corralboots Important Notes: * Certificates can only be redeemed for boots listed under the Men’s, Women’s, and Teen’s tab on the Corral Boots website

*Certificate does NOT apply on Special Edition Items* Gift certificate is for a max value of $250.00 – any price difference for any product over this amount must be paid by the consumer.* If the boot is under $250, Corral Boots Co., will only credit the cost of the boot. Any amount left will not be redeemable nor can it be applied to another pair of boots.* Certificate only applies in the USA* Gift certificates have no monetary value, cannot be redeemed for cash.* Certificate is good for 6 months from the original date listed. Certificates are not valid past this date. If you are issued a certificate with an expired issue date, please contact customer service at the email provided below and include: • Date received• Certificate number• Certificate date issued• For any questions or concerns regarding availability, or redemption, please contact customer service at customerservice@corralboots.com