Frequently Asked Questions

Welcome to our FAQ's Page

My account


Please click on the person icon in the top right hand corner of the webpage to sign up/in. You will find below the option to create an account and you will need to fill out your first and last name, email and password, then please click on sign up, you will use this account to make purchases.  

Please click on the person icon in the top right of the webpage in sign in and you will need to fill out your email and password then please click on log in.  

 Not necessary, you can start the purchase log into your account or adding products to the shopping cart and at the end you will give the information required. 

 You can find information about your purchase and current status 

Please click on the person icon in the top right of the webpage, and then click in forgot my password, write your email and we will send you an email to reset your password. 

Please log in to your account to see your order status and activate notifications by messenger, email or SMS 


 To contact us, please use the email or our webpage chat 

According to California Penal Code, Fish, and Wildlife rules, we cannot sell exotics products such as python, crocodile, alligator and cobra within the state of California.  

We manage all our shipments with UPS  

 All purchases have free shipping, returns and exchange within USA. Restrictions may apply. 

Once your order is confirmed you will receive your product between 8-10 business days. 


Please send an email to and asking for a free shipping label specifying: your purchase order,  if you want an exchange for other size or style, quality issue or refund. You will have 7 days for returns and exchange boots, 30 days for quality issues.

Warranty covers during the Warranty Period, defects in materials and workmanship in products purchased from the Site, starts on the date of your purchase and lasts for 30 days. To return products, e-mail our Returns Department at and  


This Warranty applies to purchase made on our website. If your boot was purchased on a different site or with a retailer, you need to contact them first to have any of your concerns taken care of.   

Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 7 days of shipment and provided such products are returned in their original condition. To return products, e-mail our Returns Department at and   

 Free return inside USA. 

Once we have received the boots in our Warehouse, the refund should be reflected between 3-5 business days depending of your bank.  

Boots features


We are working in international shipments, at the moment we do not have any shipment outside USA until further notice.